One small carry on per person is allowed (10kg maximum), roughly the same size as a carry on bag on a commercial airline flight. Your luggage will be inspected for size and weight when you arrive to the Ascent Lounge or point of departure. If you have excess or oversized baggage, a member of Team Ascent reserves the right to disallow a bag or bags that are deemed too heavy or large. In this case, Ascent will coordinate ground transport of the bag(s) to the traveler’s destination, at the user’s expense. If there is room, Ascent will make an effort to place your item on later flight. Please refer to our luggage policy to learn more.
If your flight is delayed or cancelled due to weather or any other circumstance, you will be notified by Team Ascent via email, text or phone. You may also see your flight’s status by viewing Your Upcoming Trips in your profile page
. If you would like to learn more about our weather policies, you can read more about it here.
Cancellations that are not caused by or due to passenger circumstance are refundable. These refunds will be made by Ascent in the form of Ascent credits and will be credited to your account on the platform. General cancellations are non-refundable and non-transferrable.